Submit a request

Please note, we are currently experiencing a delay in responding to customer service requests. In order to get your query resolved faster, please do not resubmit service requests. We also recommend you visit our Coindirect FAQ page to get quick answers. Thank you in advance for your patience and understanding.

Please provide the date that the deduction was made.

What was the date of your last transaction?

What was the amount of your last transaction?

Was your last transaction ZAR, GBP, EUR, BTC, ETH, LTE, DOGE etc.

What wallet were the fees deducted from?

Please choose the country of the bank used to transfer

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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