Help Center

Search our help center for quick answers

Why does my NEO withdrawal keep failing?

The NEO exchange charges a 0.025 NEO transaction fee on every transaction. Excluding this fee,  they only accept whole numbers of coins to be transferred. So if you wanted to send 1 NEO coin, you would need to send it as "1.025" coins to cover the fee.

If the amount of NEO coins you are sending does not match this format, it will fail and be returned to your Coindirect balance.