If you are a new customer at Coindirect, we may pend your withdrawal for a few days in order for our team to manually review it. We will ensure that we process the same amount of coins that your originally requested.
Once a withdrawal is released, digital currency transactions must be confirmed on the relevant blockchain before they are considered valid. Bitcoin confirmation times can take up to 60 minutes, but this time may vary and will be different for other digital currencies. Many of the newer digital currencies have shortened their network confirmation times to a few minutes. Coindirect unfortunately have no control over these confirmation times.
To check the status of a transaction, you can check the table in the following FAQ question: "Where can I check the status of a digital currency send or receive transaction?"